Booking Steps, Terms and Conditions

Please carefully read all sections of this agreement to be concluded between you and Mongolia Trekking and fill in the Booking Form provided separately.

 

We are responsible for executing your travel according to agreed itinerary and service quality standards. We take responsibility for provision and quality of services agreed upon and charged for by us, except for circumstances when services were influenced by force majeure reasons such as extreme weather, natural calamities, fire, flooding, airline and public transport interruption, strikes and trade disputes, travel restrictions or quarantine, war or terrorism acts, and other government or political acts as well as by client’s own health conditions. 

 

We are not responsible for other services associated with your holiday such as international passage, transit accommodation, insurance etc., i.e. services that we didn’t charge for. Our financial liability is limited to the total amount we charge you for the travel arrangements.

 

Active travel, by its very nature, may carry greater risks than other less vigorous types of leisure. We will alert you of such risks at earliest possible occasion and do everything in our power to prevent them. Mongolia Trekking will provide you with a visa support and guidelines on obtaining Mongolian visas.

 

A deposit of 400 US$ is required to secure your place on your selected tour. Upon receipt of your deposit we will send you a confirmation of your booking together with a detailed Packing List for the chosen type of travel. The balance payment is then required no later than 60 days prior to tour start date. If you book less than 60 days prior to tour start date, full payment is required. 

 

Due to the short nature of the Mongolian travel season (June, July, August & September) and demands exceeding supply, local services and facilities are secured with early prepayments which in case of cancellation incur penalties. The following charges will be withheld from your payment in case of cancellation on your end, by you or your representative:

 

• 30 and more days prior to tour start: the deposit of 400 USD

• 29 to 16 days prior to tour start: 30% of the base price

• 15 to 8 days prior to tour start: 50% of the base price

• 7 to 0 days prior to tour start: 100% of the effective price

 

All tour cancellations will require a written notification to Mongolia Trekking by you or your representative.

 

In order to prevent you from possible risks and dangers, due to the force majeure reasons mentioned in Section 1 of this agreement or any government travel restriction, warning or advice, we reserve the right to cancel or amend your travel arrangements with a prior written notice.

 

In this event, the above cancelation rules will apply at the date that Mongolia Trekking notified you in the written notice about the cancelation or amendment.

 

If amendments increase the cost of your holiday, we will notify you and invoice after your acceptance of the cost amendments. If the changes decrease the cost of your holiday, we will also inform you and refund the difference to you. No refund will be made to a client, who is prevented from participation in the tour by our tour leader for the reasons, set in paragraph 3 of section 4 of this agreement.

 

Once Mongolia Trekking starts delivering its services no refunds will be made for services unused due to reasons beyond our direct control. This includes unused accommodations, meals, sightseeing, activities, internal flights and transportation, services of guides, cooks and other personnel.

 

No refund will be made to a client, who is prevented from participation in the tour by our tour leader for the reasons, set in paragraph 3 of section 4 of this agreement.

 

You need to be in a suitable physical condition to undertake the tour and be fully aware of possible risks inherent in active travel. You are responsible for providing your personal equipment, airport taxes, tips, the cost of visas, vaccinations, additional food and drink, and any other activities or provisions not included in the agreed scope of services. 

 

Any special medical conditions or dietary requirements should be reported to Mongolia Trekking at the time of booking (fill in the appropriate fields in the Booking Form provided separately). You must ensure that your travel documents, passport and visas are in order and remain valid for the entire length of your stay in Mongolia.

 

Our Tour Leader/Guide reserves the right to prevent anyone from taking part in the tour, or part of it, if that person clearly displays insufficient physical ability to complete the tour without risking his own health or whose behavior potentially endangers the health, safety and emotional wellbeing of other participants.

 

A complaint regarding the quality of our services should be laid to us at your earliest opportunity. Any problem that arises during your trip should be solved by your Tour Guide/Leader in the first instance. If the problem cannot be solved by your Tour Guide/Leader the management of Mongolia Trekking should be informed. If there was no such possibility please send us a written notice not later than 30 days after the tour finish date. Mongolia Trekking will endeavor to address complaints promptly. Complaints laid later than 30 days since the tour end will be difficult to follow up.

 

It is a condition of booking at tour with Mongolia Trekking and your responsibility to be adequately insured for the full duration of the tour in respect of pre-existing medical conditions, illness, injury, evacuation, death, cancellation and damage to or loss of your personal and others’ property and belongings.

 

Tour price is calculated on the basis of twin occupancy for hotel rooms and tents. If you do not want to share your accommodation with another member of the group a Single supplement fee (quoted separately) will be charged. If no roommate of the same sex is available the Single Supplement fee will be charged by default.